I received my gorgeous Moon Tyger Tea in the post this morning and I was genuinely impressed to find a hand-written note inside my package. It made it so much more personal, and makes me want to go back to this company again. Sometimes we forget the little touches which can make such a difference to our products and services, which keep the customers happy and coming back.
Which companies have impressed you with their personal service? If you run a business, how have you tried to make your service personal? Please comment and share! 🙂
I bought Lemon Verbena tea, Tyger Moon (Chrysanthemum, green and white tea leaves) and Jasmine pearls
The tiny pearls of Jasmine flower slowly unfurl in your cup, releasing the delicate flavour